How often should I change the filter?
It is recommended to replace the filter every three months.
I have lost my filter holder, can I purchase a new one?
Yes, please contact customer service at 877-760-8500, ext. 701 to order a replacement.
Can I order parts for my ECO 2000?
Yes, as the distributor, Exaco has replacement parts available. Please call customer service at 877-760-8500, ext. 701 to order.
There were 2 little green plastic (“house” shaped) pieces in the package with my ECO2000. What are these?
These pieces usually come inserted underneath where the handle attaches to the bucket. These are packing material used to keep the buckets separated when they are nested for shipping. Some people have found they are handy to hold a compostable bag in place.
What can I do to keep down gnats or fruit flies?
As with any compost collector, it is recommended to empty the contents into an outdoor composter every 2 or 3 days. It is helpful to then rinse out your Eco 2000 or run it through the dishwasher before the next use.
Can I use a bag with the Eco2000?
Yes! There are compostable bags, such as our Biobags in the 2.7 gallon size that work perfectly with the Eco2000. They are BPI-certified compostable for city compost collection as well!
Can I use the Eco2000 as an indoor composter?
No, the Eco2000 is solely meant to be a kitchen scrap collector to be emptied into an outdoor composter or city collection. For proper composting you need a large (outdoor) pile with a mix of greens (kitchen scraps) and browns (such as garden leaves). If you are wanting an indoor composting option that will work with only kitchen scraps, please consider our Urban or City Composter, which utilizes a Bokashi-style fermentation system to create compost.
Can the Eco2000 be used inside a cupboard?
Yes! The Eco2000 has 2 notches on the back just underneath the cover that allow it to be hung from hooks or other hardware (not included) from a wall or inside a cabinet.
I have a strange smell coming from my Eco2000, what can I do?
We recommend emptying your Eco2000 into your compost pile every 2-3 days. The filter should be changed every 3 months. If an odor persists, you may run your Eco2000 through the dishwasher. It can also be helpful to add a bit of baking soda to the mix to help with odors.