Frequently Asked Questions

Here you'll find answers to the most frequently asked questions about Exaco Trading, our products, and our shipping terms. You may also find more detailed FAQs about specific products on their individual product page.

Why do business with Exaco?
What type of company is Exaco?
What product guarantees does Exaco offer?
What kind of experience does Exaco have - can they handle a big account?
Can Exaco handle transactions electronically?
Does Exaco provide “drop-ship” services?
What payment terms does Exaco offer?
Does Exaco accept credit cards?
Does Exaco offer early payment discounts?
Where can I buy Exaco products?
I live in Austin. Can I buy directly from Exaco?
Does Exaco have a retail store in Austin?
Can I buy container loads directly from the factory and get better prices?
What type of pricing/terms does Exaco offer?
How can I reach Exaco Customer Service?

Why do business with Exaco?

Exaco specializes in the distribution of unique products, and since 1988 have offered dependable and trustworthy service. Exaco has a reputation for offering high quality products – we believe in the Dutch saying “buying cheap, is buying twice”. We want to sell you only first class quality products.

What type of company is Exaco?

It is the exlusive importer and national distributor of high-end: greenhouses, compost bins, compost buckets, rain barrels and unique planters and a few other products. Generally we do not sell directly to the public (although we can if you live in Austin, TX - see info).

What product guarantees does Exaco offer?

Exaco’s number one priority is to make sure that our customers are happy customers. We will do whatever necessary to correct a wrong, as long as this is reasonable, and under our control. We usually go beyond the call of duty. You can read the reviews and questions sections for our products to see that we're always happy to take care of all of our customers.

What kind of experience does Exaco have - can they handle a big account?

Exaco can handle all types of accounts from the independent retailer to the likes of Wal-Mart. We've been handling large accounts since we opened for business in February of 1988, so we have over 30 years experience! Currently we do business with Home Depot, Do-It-Best Corp, Costco, QVC, and several major catalogs including Plow & Hearth and Gardener’s Supply. In addition, we sell to many websites and numerous independent retailers. Exaco’s staff also has extensive business experience with Costco.CA (Canada), Amazon.com, Groupon.com, Wayfair.com, Hayneedle.com, Sears, Target, Wal-Mart, Sam’s Club, and numerous major regional distributors.

Can Exaco handle transactions electronically?

Yes, it does so now through ADX with Do-It-Best Corp, Sterling Commerce with Home Depot and Commerce Hub with Costco. We process up to 400-500 orders per day.

Does Exaco provide “drop-ship” services?

Yes, we do (sometimes subject to an additional fee and/or special pricing). We are one of the first to do so in the Lawn & garden business starting in 1995. Now 95% of our business is “drop-ship.”

What payment terms does Exaco offer?

This depends on the type of business. Websites are expected to pay by Credit Card, as is normally the case with all new accounts. Regular Retail Accounts can obtain open credit, subject to credit approval. To establish open credit please provide us with your bank contact information, and 4 trade references.

Does Exaco accept credit cards?

Exaco accepts: VISA, MASTERCARD and American Express

Does Exaco offer early payment discounts?

Not normally.

Where can I buy Exaco products?

You can buy our products at the retail level by visiting the websites of our retailer partners

I live in Austin. Can I buy directly from Exaco?

Yes, you can if you pickup the product yourself from our warehouse. We offer big discounts on “Scratch & Dent Items” (returns: most of which have not been used).

Does Exaco have a retail store in Austin?

No, we are a warehouse operation, but we do show 2 greenhouses out front, and we have a showroom featuring our compost bins and rain barrels. You are welcome to visit us.

Can I buy container loads directly from the factory and get better prices?

Of course you can – to be negotiated. Payment terms are either Letter of Credit or wire transfer against documents (within 7 days of departure of the container).

What type of pricing/terms does Exaco offer?

Normally, FOB Austin. You pay for the freight from our warehouse to your door.

How can I reach Exaco Customer Service?

Our normal business hours are 8.30 am – 5.30 pm Central Time Zone. Customers buying products that need to be assembled can reach us virtually any time through our toll-free number, 877-760-8500.
Note: All greenhouse customers are given personal mobile phone numbers of our staff so that they may reach us even on weekends.