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General FAQs

Where is your company located?

Exaco’s showroom and warehouse are located right outside Austin, TX, in Pflugerville. Our showroom is stocked with a variety of products, including greenhouse models, water fountains, composters, rain barrels, and more. Our staff is always ready to help and learn more about your gardening goals. Whether you’re new to greenhouse living or are looking to upgrade your backyard, we have the products and knowledge to get you started.

Where are Exaco products designed and manufactured?

Exaco partners with leading European manufacturers known for quality engineering, including Janssens glasshouses, Hoklartherm Riga polycarbonate greenhouses, and Alton cedar greenhouses. Most of our products are imported from Germany, Belgium, and the United Kingdom, bringing proven craftsmanship and durability to the U.S. market.

What kind of customer support does Exaco provide?

Exaco’s expert team offers product guidance, pre-purchase support, and assistance before and after delivery. Whether you have questions about selecting the right greenhouse, or need help during installation or finding an assembler in your area that’s built our products, we are here to help ensure a smooth experience.

How do I choose the right greenhouse?

Choosing the right greenhouse depends on your space, climate, and goals. Our team can help guide you based on factors like size, materials, and intended use. You can also explore our product pages and resources to compare options and features.

Why choose Exaco?

Exaco has been in business for over 38 years, specializing in importing high-quality, authentic European greenhouses and gardening products. We work with trusted manufacturers to bring time-tested design, durability, and craftsmanship to gardeners across the United States.

Our experienced customer service team provides knowledgeable guidance before and after your purchase, helping you select the right product and supporting you along the way. We maintain a long-term commitment to parts availability, ensuring your investment can be maintained and enjoyed for years to come.

With a deep understanding of every product we offer, Exaco is more than a supplier—we are your gardening companion, dedicated to helping you cultivate a joyful connection to nature.

What if I need assembly help?

Exaco is here to help! Our friendly customer support staff is REAL PEOPLE who have assembled these greenhouses and are very familiar with the parts and pieces. Please give us a call or email us. We are also able to video calls via Facetime or Google Meet as needed. We want to help you to get through any assembly questions so you can get to the fun part – enjoying your new greenhouse!

Can someone help me decide which greenhouse is best for me?

Our retailers are great resources to reach out to discuss greenhouses – and our Exaco customer service team is always ready to help your dream greenhouse come to life – we are just a call away. Over the years we have personally supported many customers choose their greenhouse and options – and that expericence goes a long way. You can also find additional resources and inspiration on our blog too.

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